Contact Us

Thank you for visiting Luntivo. If you need help with an order, a product question, delivery, or a return request, our support team is your point of contact.

Website: https://luntivo.com

Support Email: service@luntivo.com

Contact Phone: +86 13858261749

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Please include your order number, the email address used at checkout, and a brief description of your question when contacting us about an order. For a damaged, defective, or incorrect item, photographs of the item and its packaging may help us review the issue promptly. We will respond as soon as reasonably possible during our support hours.

For a return, please contact us before sending anything back. We will provide return instructions and an authorized return address where applicable. Do not send returns to the registered company address unless our team expressly instructs you to do so.

Operating Company: Shaanxi Lishengxuan Shushang Trading Co., Ltd.

Company Address: Room 412, Unit 2, Building 6, Phase 2, Airport Industry Park, Konggang New Town, Xixian New Area, Shaanxi Province, H1251

The company address above is provided for business identification and is not necessarily a customer-service location, dispatch facility, or return warehouse.