Shipping Policy

Where We Ship

Available shipping destinations and delivery services depend on the address entered at checkout. If checkout does not offer delivery to an address, we cannot accept that shipment through the website. Please check your address and available options before paying.

Order Processing

Orders normally require 1–3 business days for processing after successful payment confirmation, excluding weekends and applicable holidays. Processing includes order checks, preparation, and handover to a carrier. We will contact you if an order requires additional information or experiences an unexpected processing delay.

Estimated Transit

After dispatch, estimated transit is 7–15 business days, depending on the destination, carrier service, and conditions in transit. Processing time is additional to transit time. These periods are estimates rather than guaranteed arrival dates; customs checks, weather, peak periods, and carrier disruption may cause delays.

Shipping Charges

Shipping fees and any shipping options offered by the store appear at checkout before payment. The applicable charge depends on the order, destination, and available service. We do not promise universal free shipping or a fixed rate for every destination.

Tracking and Delivery Updates

When tracking is available for the selected service, we will provide tracking details after dispatch. Carrier scans may take time to appear. If tracking stops updating or a package is significantly late, contact us with your order number so we can investigate.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, clearance procedures, or carrier handling charges, depending on local rules and what was disclosed or collected at checkout. Any customer responsibility for such charges will be determined by applicable law and the terms shown at checkout. Contact us before ordering if you need clarification about charges shown by our store.

Address Accuracy and Failed Delivery

Please provide a complete, accurate delivery address and a reachable contact method. If an address needs changing, email us immediately; changes cannot be guaranteed after dispatch. If a package is returned because delivery could not be completed, we will discuss the available reshipment or refund options, subject to the circumstances and applicable law.

Lost, Damaged, or Incorrect Shipments

If your order arrives damaged, contains the wrong item, or appears lost, contact service@luntivo.com with the order number and relevant details. Photographs of damage or packaging may help us assess the issue. We will investigate and provide an appropriate replacement, refund, or other remedy as required by applicable law. Your statutory rights are not affected.

Contact

Support Email: service@luntivo.com

Contact Phone: +86 13858261749

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Operating Company: Shaanxi Lishengxuan Shushang Trading Co., Ltd.

Company Address: Room 412, Unit 2, Building 6, Phase 2, Airport Industry Park, Konggang New Town, Xixian New Area, Shaanxi Province, H1251