Privacy Policy
Introduction and Contact
This Privacy Policy explains how personal information is handled when you visit or make a purchase through https://luntivo.com, communicate with the store, or otherwise interact with our services. The identified operating company and contact point for privacy inquiries is Shaanxi Lishengxuan Shushang Trading Co., Ltd., Room 412, Unit 2, Building 6, Phase 2, Airport Industry Park, Konggang New Town, Xixian New Area, Shaanxi Province, H1251. Contact us at service@luntivo.com if you have questions or wish to exercise a privacy right.
Information We Collect
Depending on how you use the store, we may collect contact details such as your name, email address, telephone number, and delivery or billing address; order details, purchased items, delivery preferences, and communications with support; account credentials or account-related information if an account feature is used; and technical information such as IP address, device and browser characteristics, referring pages, and interactions with the website. Payment information is handled through the payment services available at checkout; the store may receive payment status, transaction identifiers, and limited billing details rather than complete card numbers. We may also receive order or delivery updates from service providers involved in fulfilling your purchase.
How We Use Information
We use information as needed to operate the storefront, process and fulfill orders, communicate about purchases, provide support, manage returns and refunds, detect and prevent fraud, maintain site security, comply with legal obligations, and improve website performance. Where permitted and subject to your choices, we may send marketing communications or personalize the shopping experience. You can opt out of marketing emails through their unsubscribe mechanism or by contacting us.
Legal Bases Where Applicable
Where law requires a legal basis for processing, it may include performance of a purchase contract, compliance with legal obligations, our legitimate interests in security and service operations where those interests are not overridden by individual rights, and consent where required for optional marketing or tracking. You may withdraw consent where processing depends on it, without affecting earlier lawful processing.
Service Providers and Disclosure
We may disclose information to providers performing necessary services such as ecommerce hosting, payment processing, fraud prevention, order management, delivery, communications, analytics where used, and customer support. Shopify may provide ecommerce infrastructure for the store, subject to the services actually deployed. We may also disclose information where legally required, to protect rights and safety, or as part of a lawful business transaction. We do not describe every disclosure as a sale; whether specific privacy-law definitions apply depends on actual data practices and jurisdiction.
Cookies and Similar Technologies
Websites may use cookies and similar technologies to maintain shopping-cart functions, remember preferences, support security, measure performance, or provide optional personalization and advertising. Your browser and any privacy controls made available on the site may let you manage certain technologies. Some essential technologies may be necessary for the store to function. Where consent is legally required for nonessential technologies, we will seek it through the applicable mechanism.
Advertising and Your Choices
If the store uses personalized advertising or data sharing covered by your jurisdiction's privacy law, you may have rights to opt out or restrict that processing. Use any privacy choices provided on the website or contact service@luntivo.com. We will assess requests under applicable law and explain available choices. We do not assume that a particular advertising platform or tracking application is active merely because a store can support it.
International Processing and Retention
Our store, service providers, and shipping partners may process data in countries other than your own. Where required, appropriate legal safeguards will be used for international transfers. We retain information for as long as reasonably necessary for orders, customer service, accounting, security, disputes, and applicable legal duties, then delete or anonymize it when appropriate. Retention periods vary by data type and legal requirement.
Security
We use reasonable organizational and technical measures intended to protect personal information. No internet transmission or storage system is guaranteed to be completely secure. Please contact us if you believe your account or information has been compromised.
Your Rights
Depending on your location, you may be entitled to request access, correction, deletion, portability, or restriction of personal data; object to certain processing; withdraw consent; or appeal a privacy decision. You may also have rights relating to targeted advertising or the sale or sharing of personal information, as those terms are defined by local law. Send requests to service@luntivo.com. We may need to verify identity before fulfilling a request and may retain information where law permits or requires it. You may also have the right to complain to a relevant supervisory authority.
Children and Third-Party Links
The store is not intended to knowingly collect personal data from children in violation of applicable age and consent requirements. Contact us if you believe a child has provided information improperly. Links to third-party websites are governed by those sites' own policies, not this one.
Changes and Further Contact
We may update this policy to reflect changes in operations or legal requirements. An updated version will be posted here, with additional notice when required. For privacy assistance, email service@luntivo.com or call +86 13858261749 during Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).