Return & Refund Policy
Return Request Period
You may request a return within 30 calendar days after delivery. Contact service@luntivo.com within that period with your order number, the item concerned, and the reason for your request. This voluntary return process does not limit any longer or different rights available under applicable consumer law.
How to Request a Return
- Email service@luntivo.com with your order number and return request.
- We will review eligibility and provide instructions, including the authorized return destination where a physical return is needed.
- Pack the item securely and follow the provided shipping instructions. Keep your shipping receipt and tracking details where available.
- After we receive and inspect the item, we will explain the outcome and any refund or replacement due.
Do not mail items to the registered company address without our express authorization. The correct return location may differ from that address.
Return Condition and Exceptions
For a change-of-mind return, items should generally be unused, in their original condition, and accompanied by included accessories and packaging where reasonably possible. We may reduce or deny a voluntary refund where an item has been used or damaged beyond what is reasonably necessary to inspect it, to the extent permitted by law. Certain goods may be excluded from voluntary returns for hygiene, personalization, perishability, or other lawful reasons where the exclusion was properly disclosed. These limits do not override remedies for faulty, misdescribed, or otherwise nonconforming products.
Return Shipping Costs
For an eligible voluntary change-of-mind return, you are generally responsible for the return shipping cost unless applicable law requires otherwise. For defective, damaged, or incorrectly supplied items, we will cover applicable reasonable return costs or arrange another lawful remedy. Contact us first so we can explain the appropriate method.
Inspections and Refunds
We will assess returned items after they arrive and notify you of the outcome. When a refund is approved, we will initiate it to the original payment method within 10 business days of approval, or sooner if required by law. Your bank or payment provider may need additional time to post the credit. If a mandatory refund deadline applies, that deadline takes priority. We do not charge a restocking fee.
Cancellations and Exchanges
To request cancellation before dispatch, contact us promptly; cancellation is not guaranteed once dispatch has begun. If you would like an exchange, contact us to discuss eligibility and availability. An exchange may involve returning the original item and placing a separate order, depending on the circumstances. Mandatory rights to repair, replacement, price reduction, or refund remain available where applicable.
Incorrect, Damaged, or Defective Goods
Please contact us as soon as reasonably possible after noticing an issue. Include your order number and a description, with photographs if available. We will assess the case fairly and offer the remedy required under applicable law; a 30-day voluntary return window does not extinguish statutory remedies.
Contact and Business Details
Support Email: service@luntivo.com
Contact Phone: +86 13858261749
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Operating Company: Shaanxi Lishengxuan Shushang Trading Co., Ltd.
Company Address: Room 412, Unit 2, Building 6, Phase 2, Airport Industry Park, Konggang New Town, Xixian New Area, Shaanxi Province, H1251